To usher in the next era in financial services, we've evolved our name and our look. It's all to provide you the best, most innovative member experience ever.
We are excited to have a name that is reflective of the credit union we've become. While our name is changing, we are still the same strong credit union with the same Board of Directors, management, and employees. As a member you will not experience any changes to your accounts. The changes you will see will be in printed materials, signage, and our website.
To help you understand the transition of our name from STCU Credit Union to Arrha Credit Union, we've answered a few important questions for you.
Why are you changing the name after 86 years?
In 1929, STCU Credit Union was formed to serve the teachers of Greater Springfield. Since then, we have grown and expanded our membership to a much bigger community. We've spent the past few years examining how to better serve all of our members and create a brand that truly represents who we are today. After long and careful consideration, we decided upon Arrha Credit Union, an identity that reflects our pledge to our members.
When will the name change take effect?
We will officially become Arrha Credit Union on Friday, May 1, 2015.
Is the name change the result of a merger?
No. The name change is not the result of being sold or a merger with another institution. We are still the same great credit union and now we have a name that more accurately represents who we are, who we serve, and how we serve them.
Is there more to this than merely a name change?
No. Only our name is changing. Everything else will stay the same, including our staff, services and hours.
What about teacher members?
From our historic beginnings, teachers have represented the core identity of our membership, and nothing about that will ever change. Our new name is simply a more accurate representation of our commitment to all of our 11,000 plus members, including teachers.
Are you still a community credit union?
Yes, your accounts are insured up to $250,000.00 by the strongest of all federal deposit insurance funds, the National Credit Union Administration (NCUA). All deposit accounts are also privately insured by Massachusetts Share Insurance Corporation (MSIC).
Will there be changes to my accounts?
No. Nothing about existing accounts will change. Account numbers, PINs, routing numbers, and all account information will remain exactly the same.
What about my ATM/debit/credit cards and checks that have STCU on them?
All STCU ATM cards, debit cards, credit cards, and checks will continue to function normally. If you are an existing member, you will continue to use your plastic cards. Once the existing card expires you will be issued a new card, reflecting the new Arrha name and brand. Your card numbers and PINS will be the same. When it's time to reorder your checks, your order will have the new branding on them as well and will continue with the same numbering sequence. If you don't order checks through the bank, you will need to notify the company you use of the bank's name change.
Do I need to notify my employer regarding my direct deposit?
No. All of the information that employers send to STCU will continue to be processed by Arrha Credit Union. Members do not have to do anything to continue receiving direct deposit.
Will there be any impact to my social security and retirement deposits?
No. Your current social security and retirement deposits will continue as they have been.
What about my account and loan documents?
All of the documents and agreements you currently have with us will still be valid. Any new loans and account documents will reflect the new name.
Will my login change for home banking, bill pay, and mobile banking?
No. Access to your accounts through any of our electronic services will not change. You will use the same login and password as you do now. You will not have to re-enroll.
I use online bill pay to pay my bills. Will vendors recognize the routing number with a different name?
Yes. These transactions are based on the routing number and account number associated with your account. The routing number of the credit union will NOT change.
Will the same people still be at the branches?
Yes. The employees you are used to having serve you will be there, ready to help you with your financial needs.
Will there be any changes in leadership or management?
No. The Board of Directors and management team will be the same.
What exactly will be impacted by the new name and brand?
Beginning May 1, our name will officially change to Arrha Credit Union. All of our printed materials and signage will be changed to reflect the new name, look, and feel of Arrha. And we will still be the same great credit union providing you with the banking experience that you expect. In addition, an updated website will be available at ArrhaCU.com. You will automatically be redirected to it if you accidentally put in the old URL.
Who do I contact with more questions?
Please share your questions with any of our employees.