Convenient Conversion Calendar
How will it affect you?
Arrha Credit Union will be closed Friday, June 1 - Sunday, June 3, reopening Monday, June 4 at regular hours. During the required closing period, you may experience limited debit card usage, as well as no access to online banking. We wanted to let you know right away, so please plan ahead for your online and bill payment banking needs. Once we open on Monday, June 4, operating under the new system, you will be required to register for access to our new online banking and app, as well as online bill pay. Please pre-register your new online banking information prior to Monday, June 4 so you are ready to go! Please ask for a copy of "how to pre-register" details or visit www.arrhacu.com.
What will be different?
The new operating system will bring many exciting enhancements: - Deposits checks via iMobile - Pay bills and your friends easily - Transfers between accounts - iMobile view balances and recent transactions quickly - Real-time alerts - New bill payment options Thank you for your patience as we bring you new and exciting products.
Debit Card Access: What you need to know
Q1. Will my member number or accounts change? Your member number will remain the same. Your current share accounts will reflect your member number, plus the suffix number. Your checking account number will also remain the same. Your mortgage account number or any loan account will be your member number, plus your existing account number. When speaking to a representative about your accounts, you may provide them with your member number as usual as well as your name, social security number, and/or phone number.
Q2. Will I need a new Debit/ATM card or checks? No. You may continue to use your Debit/ATM cards as usual. The accounts linked to your Debit/ATM cards will remain the same. You may continue to use your current checks.
Q3. Will there be any changes to my direct deposit? No. Your direct deposit and any allocations you have set up will remain the same.
Q4. Will I need to reset up my automatic bill payments or bill payees? No. We will convert your bill payments and bill payees for you! However, any payments scheduled for Friday, June 1 - Sunday, June 3 will need to be rescheduled for another time. Payments during our conversion dates will not occur. We will notify you directly if you have a payment scheduled for these dates.
Q5. Will my password be the same for online banking? No. You must register for online banking after the conversion or pre-register before the conversion between Monday, May 7 and Wednesday, May 30. This involves using your current log in and an initial password. The initial password will be the last 4 digits of your social security number and your zip code (ex. 987601104). Next, you will be asked to establish a new password.
Q6. Will my loan payments remain the same? Yes. Your current loan payments will remain the same. If you’ve set up your loans to automatically pay from your Arrha Credit Union account or an account from another financial institution, your payments will continue to occur as usual. If you transfer your payments each month online, please remember to pre-register for online banking during Monday, May 7 - Wednesday, May 30 to avoid any log in issues, when it’s time to make your payment.
Q7. How will I access online banking and eStatements? Online banking and eStatements will now be combined into one convenient location! Simply log into online banking after the conversion and access your accounts or eStatement with the same login. If you have bookmarked your eStatements, please update and now link your log in for Online Banking at www.arrhacu.com home page.
Q8. How do I set up my new iMobile apps? Great News! You will now have an iMobile application as a result of our new system. You can download our app on the iTunes app store or from the Google Play store after Monday, June 4. Simply search for Arrha Credit Union and download the app. You’ll recognize our app from the purple pyramid.
Q9. Will my automatic ACH payments continue to occur? Yes. Your automatic ACH payments will remain the same and ACH payments will continue to occur as scheduled.
Q10. Who do I call for any questions? We’re so excited to offer you the latest technology and welcome your questions! Feel free to call us at 413-732-9812, toll free at 877-732-9812, or email us at email@example.com. We’ve also opened a dedicated line to answer any iBanking, iMobile and bill pay questions only beginning Monday, June 4 at 888-864-8155. Simply, call this number with your online or iMobile questions, from password changes to help navigating the new online banking site. In addition, you can visit us at our main office, 145 Industry Avenue, Springfield or at our branch office, 63 Park Avenue, West Springfield. We’ve also added information to our website explaining some of the new features and benefits at www.arrhacu.com!
You should pre-register for iBanking beginning at 10:00 a.m. on Monday, May 7, through 5:00 p.m. on Wednesday, May 30. We're offering pre-registration so that accessing your iBanking and Bill Pay accounts will be seamless and easy on the day we change over to the enhanced system.
You can pre-register by visiting: https://secure.myvirtualbranch.com/Arrhacu-Preregistration/signin.aspx (Link is now closed).
Your initial login name is your existing online user name (yes, the same one you currently use) and your initial password will be 9 numerical digits, consisting of the last 4 digits of your Social Security Number and your Zip Code (example: 987606360). For businesses, use the last 4 digits of your EIN and business Zip Code.
Next, you will be asked to establish a new password, pick and answer security challenge questions. Keep a record of this information as it will be used beginning Monday, June 4.
If you have any trouble with pre-registering for iBanking, please call us at 413-732-9812.
If you pre-register for iBanking by 5:00 p.m. on Wednesday, May 30 you will be automatically entered into a drawing* for a $25 Amazon gift card!
For more information about our system enhancements, please call us at 413-732-9812, email us at firstname.lastname@example.org, visit your branch or at www.arrhacu.com. Thank you in advance for your patience…we appreciate you!
*No purchase necessary to enter. Must be 18 years of age or older. Limit one entry per household. Credit Union employees, officials and their families are not eligible. The odds of winning are based upon the total number of entries received. Five $25 Amazon Gift Cards will be drawn. Winners will be notified the week of Monday, July 11, 2018. To enter simply complete the pre-registration online or fill out an entry form at any branch office or mail a 3"X 5" card containing your name, address and home phone number to our Main Office at Arrha Credit Union, 145 Industry Avenue, Springfield, MA 01104. Winners need not be present.
View our special April mailing from Michael S. Ostrowski, CEO & President